Robotic process automation (or Robotic Process Automation – RPA) is a technology that enables the automation of repetitive and manual tasks, using software robots to interact with systems and applications.
RPA has the potential to generate several benefits for companies, such as increased operational efficiency, reduced costs, improved data quality and freedom to focus on strategic activities.
However, for RPA to reach its full potential, it is essential that it is customized to meet the company’s specific needs.
Customization allows the solution to be adapted to existing processes and systems, ensuring that it is efficient and effective. It can be done at different levels, from adapting generic RPA software to developing a fully customized solution.
Next, we’ll explore the main reasons why RPA customization is essential for successful implementation.
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Why is RPA customization important?
The main reason is that it allows the solution to be adapted to the company’s specific processes and needs. This ensures that RPA reaches its maximum potential and generates the expected benefits.
For example, if the company has a complex billing process, which involves interaction with multiple systems, the RPA solution needs to be customized to meet this complexity. This will ensure that the process is automated efficiently and effectively.
According to a Venturus study, companies that customize their RPA solutions are more likely to report significant benefits, such as increased productivity and reduced costs.
Customization can also help improve the performance and productivity of automated processes. For example, if the company uses a legacy system that is slow or inefficient, the RPA solution can be customized to interact with that system more efficiently. This can result in a significant increase in process productivity.
It is possible, for example, for companies that customize their RPA solutions to obtain an increase in productivity. Customization can also help increase the flexibility and scalability of the RPA solution. This is because the solution can be adapted to meet changes in the company’s processes or needs.
Customization can be done at different levels, from adapting generic RPA software to developing a fully customized solution. In general, it tends to be more complex and requires more resources. However, the level of customization required will depend on the characteristics of the processes that will be automated.
How to implement a customized RPA?
The implementation of a customized RPA is an important process for the companies who want complex and specific process automation. However it is a complex task that requires careful planning and execution.
The steps of customized RPA process implementation are:
1. Planning
In this step, it’s important to define the objectives of implementation, identify the process to be automated and evaluate the resources needed.
The objectives of implementation must be clear and specific, and should be aligned with the company’s main objectives. The process must be selected based on its complexity, cost and potential benefit. The needed resources must be estimated, including people, financial and technological.
2. Design
The design of the RPA solution is created, which includes defining the workflows, identifying the data and systems involved and choosing the technologies to be used.
The workflows must be defined clearly and precisely to ensure that the solution works the right way. Data and involved systems must be identified to ensure that the solution is capable of interacting with them.
Technologies to be used must be chosen based on the complexity of the solution.
3. Development
The solution development must be done by qualified professionals, with RPA experience. The solution must be developed in modular way to facilitate the maintenance and updates.
The development time may vary depending on design choosed.
4. Tests
They serve to ensure that it works as expected and must be performed completely and comprehensively to identify and correct any errors or problems.
5. Implantation
In this step, the RPA solution is deployed in the production environment. Deployment must be done carefully to ensure that the solution works correctly in the production environment.
Benefits of RPA customization
Having a customized RPA may bring several benefits to your company, let’s explore what they are:
1. Increased operational efficiency
Customized RPA can free employees from repetitive, manual tasks, allowing them to focus on more strategic activities. This can result in an increase in the company’s productivity and operational efficiency.
2. Cost reduction
It can reduce operational costs by eliminating the need for human labor to perform repetitive tasks. This can result in a reduction in personnel, training and other related costs.
3. Improving data quality
It can improve data quality, avoiding errors and inconsistencies. This can result in cost savings as it reduces the need for rework and data correction.
4. More time to focus on strategic activities
Customized RPA can free employees from repetitive, manual tasks, allowing them to focus on more strategic activities. This can help companies differentiate themselves from the competition and achieve their strategic objectives.
So is it necessary to perform RPA customization?
Customization is an essential feature of RPA. It allows companies to adapt RPA solutions to their specific needs, ensuring that the expected benefits are achieved.
Generic RPA solutions can be a good option for companies that need to automate simple, standardized processes. However, for companies that need to automate complex or specific processes, customization is the best option.
Customization allows companies to:
- Meet your specific needs
- Improve the performance of automated processes
- Adapt to changes in processes or data
In other words, it is a worthwhile investment for companies that want to obtain the maximum benefits from RPA. When opting for a customized RPA solution, consider the following factors:
- The company’s specific needs: What processes need to be automated? What are the technical requirements of the processes?
- Available resources: What are the financial and human resources available for implementing RPA?
- The company’s strategic objectives: How can RPA help the company achieve its strategic objectives?
By considering these factors, you can ensure that the custom RPA solution you choose meets your specific needs and delivers the benefits you expect.
Ready to start automating tasks with RPA?
Without a doubt, robotic process automation represents a robust competitive differentiator for organizations, a strategic decision capable of taking your company to another level.
Companies that neglect this innovation run the risk of losing ground and competitiveness in the market, in addition to wasting the opportunity to channel their employees’ intellectual skills into more noble and creative activities. So, how about taking a significant step towards digital transformation and boosting profits through the adoption of Robotic Process Automation?
Lyncas is ready to be your partner on this journey. To apply RPA technology in your company, we first understand the processes, and then propose the development of personalized robots to implement solutions that generate assertiveness and productivity gains. If you want to talk about RPA, get in touch!
